Organizations who have happy workers are fortunate. But happy employees are not necessarily productive employees. This means that many are productive but not all of them. Happiness comes about as the result of the things people feel happy about for the time being. That thing can come to an end.
Although being happy at work may make employees satisfied, they may not actually perform to expectation. Happiness is easily lost resulting in negative impact on productivity.
Of course, unhappy employees are worse. You will not see much of them doing the things assigned to them. They can create all kinds of problems that disrupt activities of the organization. They may even try to poison the mind of your good dedicated people. This is even worse than having mediocre workers.
This is why some writers urged employers to truly take care of all their employees. They urge employers to put their employees first.
The irony is that satisfied employees may, sooner or later, start to become slack in their jobs. They may slowly lose their momentum in performing their work well. There are many reasons why they start to lose interest in their jobs.
If you fail to do something "to nip the problem in the bud", good employees may start to believe that they need not perform any better. This belief may gain strength as time passes. This is made worse by your failure to deal with employees who fail to perform or who perform poorly. Good employees do not like to see any weakness on the part of management in dealing with poor performers.
In addition, if misconducts are not dealt with promptly good employees will soon see that problematic employees are being 'rewarded' at their expense.
You need more than happy employees. You need people who have the drive, dedication and commitment to make things work for the organization. You need people who are motivated for the right reasons. You need to show that they are treated differently from those who are not contributing much.
Things That You Need To Do
Implement things that can make people more than happy when doing their job each passing day. Help them perform above average standard. Make their jobs challenging and interesting.
Prepare a career plan for each and everyone of them. Continue searching for better ways in preventing employees, especially those in key positions, from leaving. Create a feeling in them to want to stay.
List of the things you can do.
Do not only aim to have happy workers. Strive for a motivated workforce who are ready to spend the major part, if not their entire productive life, serving your organization to the best of their abilities. Avoid manipulating them. Give rewards commensurate with their performance.
Meanwhile, take disciplinary action against non-performers to show that you are fair.