Effective Communication Skills Help You Navigate Through Difficult Problems
Effective communication skills play an essential role in many areas of life, at work and at home, in education and training, in relationship between individuals and groups. It is a soft skill.
You can avoid a lot of problems by being a good communicator. But there are many things that affect effectiveness of communication.
What is communication? Communication is a process of exchanging information or messages. You do this through various methods: written, verbal, gestures, facial expressions and tone of voice.
CommunicationSkills You may find that what you
say is sometimes misunderstood. The reason why this happens is that
there are communication noises. You may fail to convey the right message
as the result of the following:
The method you use is not helpful, that is, it is not the right in the circumstances. You do not talk to a child the same way as you talk to an adult.
The receiver of the message does not hear what you say due to noises including physical noise and preconceived ideas.
The words you use are negated by your non-verbal body language such as gestures and facial expressions. This may not include SMS. But the parties see each others' expressions through video conferencing. Internet communication can include emotion conveyed through figures in perpetual motion. Further, communication experts say that it helps when you gesture even when you are talking on the phone.
You cannot or do not say what you mean.
Cultural and language differences.
The situation or environment under which communication is made.
Good communication skill is required of every manager at every level in the organization. It is the person's specification in many job advertisements.
So how can you communicate more effectively?
Look into the eyes of the person you are talking to. In the case of a child, ensure that your eye level is the same the eye level of the child.
Learn how to use the right gestures and tone of voice.
Ask questions to find out out whether your understanding is correct. Some suggest that you need to ask open-ended questions, not direct questions.
Give examples to make clear to the other person what you are conveying.
Empathize with the other person and have a positive attitude.
Give feedback so that the person you are talking to can correct you if you have misunderstood that person.
Speak clearly, using the right words, at the right speed and volume.
Listen more than you talk. That is why it is said that we have two ears and only one mouth.
Potential benefits of having effective communication skills
You reduce, limit or eliminate uncertainties.
You can make better plan or make the right changes to existing plans in order to achieve organizational objectives.
You help improve relationship and trust between people including cases of diverse workforce or when workers carry out tasks under a totally different cultural situation.
You are able to understand other people better including the way they think, and perhaps, to emphatisze with them. This is helpful when conducting counseling sessions.
You help resolve conflicts.
HR Role in Ensuring Effective Communication HR plays a crucial role in bringing about effective communication in the workplace. Workplace harmony is necessary to enable everyone perform their job in peace.
In order to play this role, HR people need adequate training in effective communication skills. One of such skills is interpersonal communication skill. In this way, they can easily communicate ideas and management decisions in the way that employees can easily understand.
By having effective communication skill, HR facilitate change and help manage change.
Also, by having effective communication skills, HR people help solve or help people to positively deal with uncertainties. HR also plays an important role in conflict resolution.
There are many other areas where HR's help is needed for the good of the organization and workers. However, every person in position of authority also need to acquire effective communication skills. Line managers and supervisors do have HR-related responsibilities and need to have these skills.
A good information system goes a long way in ensuring connectivity of valuable information throughout the organization.